Week after week the readers of Caxton local rags write in to the editors to lament about the abuse of CoJ and it's representatives on the inhabitants of the City of Johannesburg.
The problem appears to be exasperated by CITY POWER not Eskom alone. City Power's pricing is a minefield to work through.
Willem Malherbe, delightfully likens treatment of CoJ inhabitants who are expected to accept and pay as follows, imagine:
"Buy a new car and it is only 60% operational...thank you very much here is your money (to the dealer).
Take a car for a service and only 60% of the job is done, but you pay with a smile.
Buy R1 000 groceries and take only 60% of the items home with you.
Buy a R100 petrol and the attendant only places R60 in your tank. (p.s. beware of the petrol attendant scam that IS taking place in the west rand. Check that the pump is on ZERO before the attendant starts!)
Order a restaurant meal and the waiter only arrives with 60% of the food ordered."
Upset from Roodepoort's humorous account on the query regarding the R226 monthly service charge on bill was met with:
"you pay R226 for external people to read your meter and to send your bill. The R29 is for future projects.
What future projects?
"No sir, we don't know."
Is fraud on of your future projects?
"I don't know Sir."
Pieter Groenewald "Dit help nie om getroue betalers te straf vir die verbruikers wat dit wel kan bekostig maar nie betaal nie"
and
"45% verhoging per jaar deur Eskom absurd. Somige besighede sal dit nie kan bekostig nie en dit sal werksverliese tot gevolg hè."
Journalist Adriaan Roets' article states: "electricity consumer whose monthly bill is now R 1 000, will be paying over R3 000 by March 2013. It's more than a 200 percent increase."
However, this does not take into account the middleman we all know and love CITY POWER, who do NOT appear to have to request NERSA approval to charge the electricity user and price they wish. What exactly is the value that City Power adds to users of ESKOM electricity.
Pieter Labuschagne places it all in prospective as a user of City Power's prepaid electricity meter. "The following statistics came to light:
~ cost of units purchased July 2007-June 2008 = 43 cents per kwh/unit excl VAT
~ cost of units purchased July 2008-June 2009 = 68 cents per kwh/unit excl VAT (58% inc)
~ cost of units purchased July 2009 to date = 81 cents per kwh/unit excl VAT (19% inc)
It is proclaimed that we pay around 33 cents per KWH. With the proposed increased of 45% from 2010 to 2013, citizens will be paying around 88 centrs per kwh/unit.
I am NOW paying 81 cents per kwh/unit! Are prepaid customers being discriminated against?"
This is not the 1st complaint I have come across regarding City Powers lack of transparency regarding their pricing SEE What is going on at City Power. I am not sure whether Pieter's calculations include or exclude the famous Demand Side Management DSM levy.
Mike Moriarty DA Spokesman warns "I have been informed that the long-awaited Programme Phakama is about to be launched as a pilot in the Roodepoort area. This programme is supposed to resolve Johannesburg Billing System, which has been problematic for over a decade. This despite several failed attempts to fix it. I have no confidence in the council's ability to roll out a new computer system without mistakes of the largest kind. Please watch your municipal bills closely over the the next few months. Billing errors will come. I hope the council will prove me wrong."
Showing posts with label City Power. Show all posts
Showing posts with label City Power. Show all posts
Thursday, October 29, 2009
Friday, September 4, 2009
Letter to Caxton Paper by Councillor Rae Baur Sept 4, 2009
A rather amazing phenomenon, when it comes to electricity or water cut-offs for late payments to the cities' billing departments, is how often they occur on a late Friday afternoon. This almost predictable occurrence of cut-offs is sure to coincide with the departure of officials for the weekend away from their desks and precludes the affected parties from having their electricity or water reconnected for a few days at least.
Often notices of the proposed cut-offs do not happen, so persons are unable to get their payments made to prevent not only an inconvenience, but if anyone affected is on life-support necessitating uninterrupted electricity supply their very lives are at risk be they elderly, tiny babies or persons with serious medical conditions.
At the bottom of each statement for service delivery from entities such as City Power and Joburg Water there is a fine line, small-print notice that states that the City "MAY" inform its customers of intended disconnections.
Even if an account is less than 30 days overdue, persons have received letters of "Final Demand:, I being one of them!
This certainly does not generate goodwill amongst the paying customers that the City depends upon, especially in the light of the R11 billion in unpaid debts for services that the City had to write off in two years recently.
Accountability in the office of those keeping track of defaulters allowed this situation to escalate to the point where businesses and individuals owed the City for their electricity and water hundreds of thousands of rands which finally were irrecoverable, with no timeous cut-offs, one may add.
It appears that the steady, reliable homeowners in the suburbs are the targets of instant cash recovery with an added bonus of "disconnection" and "reconnection" charges of around R1300 per cut-off, apparently paid to the "Contractors" who do this rather mean job.
Generally, homeowners or residents do not even get to see the aforementioned "Contractor" and the charge for this dubious service merely appears on the next monthly service statement.
To dispute this added cost to the monthly account falls ultimately on deaf ears.
What is of obvious concern is that for each disconnection or reconnection there is a charge which a "Contractor" garners and questions or corruption could easily fly around.
The more disconnections/reconnection's carried out, the More the "Contractor" will receive.
One need not be a rocket scientist to work out the economic benefits to "Contractors" and the economic burden placed o the "Customer"
These "Contractors" are appearing to be like "bounty hunters" and the hunted are the ordinary citizens delivered by the City to the residents.
It is high time that persons passing on the names of customers targeted for cut-offs to "Contractors" come under scrutiny. Responsible decisions, proper business ethic, and integrity are necessary when it comes to debt recovery in a concern as large as the City of Johannesburg's billing department.
Naturally, if the customer receives delivery of water and electricity based on a flat rate payment of about R75 per month, then there will be no cut-offs, irrespective if the consumption is ten times that for which was paid, and that the several shacks in the back of the house are also drawing off water and electricity at an equivalent level to say the least, from the one source.
This disconnection/reconnection fee is seen as punitive and certainly excessive. No one has broken the law by having a late payment or an arrears account due to a dispute with the billing department of the City regarding either water or electricity consumption. Cases regarding the activities of the City have been taken to court and the customers have won cases based on an outcome that is illegal to cut off services in the way mentioned above.
Often notices of the proposed cut-offs do not happen, so persons are unable to get their payments made to prevent not only an inconvenience, but if anyone affected is on life-support necessitating uninterrupted electricity supply their very lives are at risk be they elderly, tiny babies or persons with serious medical conditions.
At the bottom of each statement for service delivery from entities such as City Power and Joburg Water there is a fine line, small-print notice that states that the City "MAY" inform its customers of intended disconnections.
Even if an account is less than 30 days overdue, persons have received letters of "Final Demand:, I being one of them!
This certainly does not generate goodwill amongst the paying customers that the City depends upon, especially in the light of the R11 billion in unpaid debts for services that the City had to write off in two years recently.
Accountability in the office of those keeping track of defaulters allowed this situation to escalate to the point where businesses and individuals owed the City for their electricity and water hundreds of thousands of rands which finally were irrecoverable, with no timeous cut-offs, one may add.
It appears that the steady, reliable homeowners in the suburbs are the targets of instant cash recovery with an added bonus of "disconnection" and "reconnection" charges of around R1300 per cut-off, apparently paid to the "Contractors" who do this rather mean job.
Generally, homeowners or residents do not even get to see the aforementioned "Contractor" and the charge for this dubious service merely appears on the next monthly service statement.
To dispute this added cost to the monthly account falls ultimately on deaf ears.
What is of obvious concern is that for each disconnection or reconnection there is a charge which a "Contractor" garners and questions or corruption could easily fly around.
The more disconnections/reconnection's carried out, the More the "Contractor" will receive.
One need not be a rocket scientist to work out the economic benefits to "Contractors" and the economic burden placed o the "Customer"
These "Contractors" are appearing to be like "bounty hunters" and the hunted are the ordinary citizens delivered by the City to the residents.
It is high time that persons passing on the names of customers targeted for cut-offs to "Contractors" come under scrutiny. Responsible decisions, proper business ethic, and integrity are necessary when it comes to debt recovery in a concern as large as the City of Johannesburg's billing department.
Naturally, if the customer receives delivery of water and electricity based on a flat rate payment of about R75 per month, then there will be no cut-offs, irrespective if the consumption is ten times that for which was paid, and that the several shacks in the back of the house are also drawing off water and electricity at an equivalent level to say the least, from the one source.
This disconnection/reconnection fee is seen as punitive and certainly excessive. No one has broken the law by having a late payment or an arrears account due to a dispute with the billing department of the City regarding either water or electricity consumption. Cases regarding the activities of the City have been taken to court and the customers have won cases based on an outcome that is illegal to cut off services in the way mentioned above.
Thursday, June 18, 2009
City Power 2
The lack of tranparency in City Power Pricing communications is a disgrace and their communication with the public is generally poor be it by phone, email or in person.
www.hellopeter.com
Now they are shifting the onus on to you.
Heaps of above the line advertising inviting you to register with them to receive SMS alerts of outages.
"You will only be charged R1.00 once off to register. Free SMS do not apply. Errors billed."
That sounds exactly like City Power doesn't it!
www.hellopeter.com
Now they are shifting the onus on to you.
Heaps of above the line advertising inviting you to register with them to receive SMS alerts of outages.
"You will only be charged R1.00 once off to register. Free SMS do not apply. Errors billed."
That sounds exactly like City Power doesn't it!
Friday, January 30, 2009
What is going on at City Power?
This is an example of how City Power manage client queries
-----Original Message-----
From:
Sent: 13 December 2008 09:00 PM
To: 'szimu@citypower.co.za'
Subject: QUERY ESCALATION - City Power
To: Silas Zimu
Managing Director - City Power
City Power Prepaid Meter 0705XXXXXXX
I would appreciate your response on my complaint regarding City Power
I originally raised the issue telephoncally at 011 375 5555 because I noticed that when I purchased units in July 2008 I did not receive the 50 units and that I received substantially less units for the same amount of Rands. I also could not get the units loaded onto the meter 25 July 2008
I was told that it was a transitional transaction due to the price increase and I should try loading it again in a half hour. When I asked about the tariff, and why it did not display any longer I was told that it would depend on my consumption, if I used less than 500kwh per month I would pay a different rate to when I used more.
With my next two purchases the problem remained and no one at City Hall could help me so I went in person to the City Power Office.
At the entrance the of City Power the receptionist just sits and stares at a flickering switchboard in front of her and does not assist clients whilst clients are harrased by gestapo like security who are rude to clients and when you confront them their attitude merely worsens.
Finally I was sent into an office where only one of the three desks was manned. The person told me to sit down.
After our greetings I complained to her about the manner in which the security treat the clients.
She said she can't say anything about it. So I said who must I raise it with. She told me to call 011 490 7000
When I laid the details of my query before her she got off her desk and walked away without a word.
Suddenly from behind me a brochure got flung onto the desk in front of me.
She went to sit again and said this is the pricing, pointing to the TARIFFS & CHARGES 2008/2009 BOOKLET
When I aksed her how I should interpret the pricing in terms of my query she said she does not know, I will have to read the booklet.
I repeated the question and while we were in conversation the rude security guard walked into the office and started talking to her in another anguage - just butting into the conversation between the client(me) and the City Power staff member (who later told me her name is Bessie.)
Bessie did not continue the conversation she was having with me before we were intrupted.
She just said to me you will have to phone 011 490 7000. I said that is unacceptable behaviour and beside no one answers that line in any event.
I asked her why she allowed the security guard to interupt our conversation and she got off her chair and proceeded to help the next client at another desk. So I got up off my seat and walked over to her phone to call 011 490 7000, before almost tripping over a packet which contained 4 quarts of beer that was next to Bessie's desk. Very professional to have that lying around in an office where clients are served, would you agree?
When she saw me making the call she stormed over to me and grabbed the phone out of my hand and pulled it out of the wall socket by the cord and shouted to the security. They came in and told me to leave the office. I said that I have not yet been assisted, then they forced me out of the building.
So I got forced out of the City Power Building because I insisted that someone assist me with my query as a client. As a Managing Director I sincerely would like to know what your take, on that behaviour is. To me City Power officials represent the municipality and that is certainly not the way to treat a client with a query.
I then contacted the security company to tell them what their staff do at City Power but surprise, surprise no one answers their phones either. I called 011 490 7000 and as usual the phone just rang.
The staff that man the office where Bessie was so rude and did not assist me have one standard answer to ALL queries and that is "I do not know" as a result clients are forced to wait around to see Galiel who appears to be the only person in that City Power building that actually attempts to assist clients. But the gestapo now prevent people from seeking him out at his office.
I then sent an email to 'customerservice@citypower.co.za' on
13 September 2008 11:15 AM
To this day I have not received as much as an acknowledgment
to that email query.
I then wrote out the details of my query in an email to Kweletsi on 30 September 2008 07:26 AM
To: 'kmaphopha@citypower.co.za' Kweletsi did not respond either until I sent a second request through on October 16, 2008 5:29 PM
He then refferred my query to Galiel by email.
Galiel's response did not address my query. In fact more questions arose as a result.
The query has been dragging on since and I called and emailed Galiel a number of times this month and then I escalated it to Kweletsi.
Galiel's last response by email on Fri 2008/12/12 also has still not addressed the query.
What is the process to have the query escalated?
Here are the details of the query:
Galiel's reply does:
* not explain why the actual transactions reflect tariffs that are
fluctuating anywhere between 0.57097 and 0.6853)
This table reflects the actual transactions on
Prepaid Meter 0705XXXXXXX
Purchase Units Amount incl VAT Rate
2008/01/31 405.8 175.44 200 0.432331
2008/02/25 405.8 175.44 200 0.432331
2008/03/27 405.8 175.44 200 0.432331
2008/04/22 405.8 175.44 200 0.432331
2008/06/06 405.8 175.44 200 0.432331
2008/06/27 405.8 175.44 200 0.432331
2434.8 405.8 ave
2008/07/25 460.9 263.16 300 0.57097
2008/08/15 256 175.44 200 0.685313
2008/09/19 90 61.4 70 0.682222
2008/09/05 128 87.72 100 0.685313
2008/09/30 282 192.98 220 0.684326
2008/10/31 294.7 201.75 230 0.684595
1511.6 251.9333 ave
How can a client's tariff fluctuate from month to month?
* not explain why actual rates applied (see table above) DO NOT even tie up with the TARIFF EXCEL doc
* not explain why he is quoting rates in TARIFF EXCEL doc that do not appear in the TARIFFS & CHARGES 2008/2009 BOOKLET, which is City Power's official price communication 2008/2009!
* not explain why or when I was allegedly placed on Prepaid Category 1
nor what that actually means
* not explain why as household using between 218 to MAX 460.9 units why I am in a category that is applied for people using more than 500 pm
* not explain why I am in a category that does not align with the category I was on before July 2008
These original questions TOO remain unaddressed through out his correspondence
1) On radio we were told that a 13% increase would be applied to indigent accounts where mine appears to have increased by 63% (0.4323 x 13% 0.0561 totals 0.4884 which is nowhere near the rate I am paying)
2) For R70 (R61.40 excl VAT) I received only 90 units. When I loaded it, only 89.70 units registered on my screen.
3) 30/09/2008 R220 - bought only 282 units which only 281.9 registered on my meter
In addition to that I would like to enquire this discrepancy:
* On 2008/09/19 I used 0705XXXXXX to purchase from Terminal AP003001 R70.00 worth of electricity. R8.60 was VAT and R61.40 therefore is the electricity amount. For this I received only 90 units. When I loaded it, only 89.70 units registered on my screen. (0.6822)
* On the same day my neighbour used 0705XXXXXX2 to purchase from Terminal AP003001 R70.00 worth of electricity. R8.60 was VAT and R61.40 therefore is the electricity amount. For this she received 124 units. (0.4951)
* Why does neither 0.4951 nor 0.6822 reflect on your tariff excel doc nor in the Tariffs & Charges Booklet 2008/2009?
* How come I, as an indigent pay 0.6822 and my neighbour who lets her flat out pays 0.4951?
My neighbour also received 100 extra units and I received none.
* Why does Machine AP003001 no longer print the tariff on the receipt?
Your Customer Service Charter states:
* Accurate measurement of consumption
* Error free bills
* Be attended to promptly and efficiently
* Be treated with respect
* Confidentiality of information
* Experience excellent treatment from City Power contractors
* Have your property treated with respect
* A one-stop service without referrals
* Quality of supply in terms of negotiated agreements
* Be given the benefit of the doubt
* Be involved in issues affecting customers
* Approach NERSA for final resolution of any service disputes
Yours in anticipation
-----Original Message-----
From:
Sent: 23 January 2009 10:16 AM
To: 'szimu@citypower.co.za'
Subject: 2nd Request! QUERY ESCALATION - City Power
Importance: High
41 days later and not even as much as an acknowledgement from the Managing Director of City Power
And this is in fact a request to escalate the query which is being ignored
Let us refer back to the Customer Service Charter---------- Forwarded message ----------
From:
Date: Fri, Jan 30, 2009 at 4:55 PM
Subject: QUERY ESCALATION - City Power
To:
48 Days later NO RESPONSE FROM City Power
Over the past seven months the usage averaged at 292.8 units per month
Other families report using R400 and R600 per month via Prepaid Electricity in the same area and receive 100 free kwh per month and pay a lower rate
This prepaid user only spends R220 pm and receives no free kwh
The rate is very high and does not appear in the Tariff Booklet
No logical explanation is provided by City Power
Purchase Units Amount incl VAT Rate
2008/07/25 460.9 263.16 300 0.57097
2008/08/15 256 175.44 200 0.685313
2008/09/19 90 61.4 70 0.682222
2008/09/05 128 87.72 100 0.685313
2008/09/30 282 192.98 220 0.684326
2008/10/31 294.7 201.75 230 0.684595
2008/12/02 282 192.98 220 0.684326
2009/01/03 256 175.44 200 0.685313
Total 2049.6 292.8 ave
http://politician.to/taxedvoter-page/
-----Original Message-----
From:
Sent: 13 December 2008 09:00 PM
To: 'szimu@citypower.co.za'
Subject: QUERY ESCALATION - City Power
To: Silas Zimu
Managing Director - City Power
City Power Prepaid Meter 0705XXXXXXX
I would appreciate your response on my complaint regarding City Power
I originally raised the issue telephoncally at 011 375 5555 because I noticed that when I purchased units in July 2008 I did not receive the 50 units and that I received substantially less units for the same amount of Rands. I also could not get the units loaded onto the meter 25 July 2008
I was told that it was a transitional transaction due to the price increase and I should try loading it again in a half hour. When I asked about the tariff, and why it did not display any longer I was told that it would depend on my consumption, if I used less than 500kwh per month I would pay a different rate to when I used more.
With my next two purchases the problem remained and no one at City Hall could help me so I went in person to the City Power Office.
At the entrance the of City Power the receptionist just sits and stares at a flickering switchboard in front of her and does not assist clients whilst clients are harrased by gestapo like security who are rude to clients and when you confront them their attitude merely worsens.
Finally I was sent into an office where only one of the three desks was manned. The person told me to sit down.
After our greetings I complained to her about the manner in which the security treat the clients.
She said she can't say anything about it. So I said who must I raise it with. She told me to call 011 490 7000
When I laid the details of my query before her she got off her desk and walked away without a word.
Suddenly from behind me a brochure got flung onto the desk in front of me.
She went to sit again and said this is the pricing, pointing to the TARIFFS & CHARGES 2008/2009 BOOKLET
When I aksed her how I should interpret the pricing in terms of my query she said she does not know, I will have to read the booklet.
I repeated the question and while we were in conversation the rude security guard walked into the office and started talking to her in another anguage - just butting into the conversation between the client(me) and the City Power staff member (who later told me her name is Bessie.)
Bessie did not continue the conversation she was having with me before we were intrupted.
She just said to me you will have to phone 011 490 7000. I said that is unacceptable behaviour and beside no one answers that line in any event.
I asked her why she allowed the security guard to interupt our conversation and she got off her chair and proceeded to help the next client at another desk. So I got up off my seat and walked over to her phone to call 011 490 7000, before almost tripping over a packet which contained 4 quarts of beer that was next to Bessie's desk. Very professional to have that lying around in an office where clients are served, would you agree?
When she saw me making the call she stormed over to me and grabbed the phone out of my hand and pulled it out of the wall socket by the cord and shouted to the security. They came in and told me to leave the office. I said that I have not yet been assisted, then they forced me out of the building.
So I got forced out of the City Power Building because I insisted that someone assist me with my query as a client. As a Managing Director I sincerely would like to know what your take, on that behaviour is. To me City Power officials represent the municipality and that is certainly not the way to treat a client with a query.
I then contacted the security company to tell them what their staff do at City Power but surprise, surprise no one answers their phones either. I called 011 490 7000 and as usual the phone just rang.
The staff that man the office where Bessie was so rude and did not assist me have one standard answer to ALL queries and that is "I do not know" as a result clients are forced to wait around to see Galiel who appears to be the only person in that City Power building that actually attempts to assist clients. But the gestapo now prevent people from seeking him out at his office.
I then sent an email to 'customerservice@citypower.co.za' on
13 September 2008 11:15 AM
To this day I have not received as much as an acknowledgment
to that email query.
I then wrote out the details of my query in an email to Kweletsi on 30 September 2008 07:26 AM
To: 'kmaphopha@citypower.co.za' Kweletsi did not respond either until I sent a second request through on October 16, 2008 5:29 PM
He then refferred my query to Galiel by email.
Galiel's response did not address my query. In fact more questions arose as a result.
The query has been dragging on since and I called and emailed Galiel a number of times this month and then I escalated it to Kweletsi.
Galiel's last response by email on Fri 2008/12/12 also has still not addressed the query.
What is the process to have the query escalated?
Here are the details of the query:
Galiel's reply does:
* not explain why the actual transactions reflect tariffs that are
fluctuating anywhere between 0.57097 and 0.6853)
This table reflects the actual transactions on
Prepaid Meter 0705XXXXXXX
Purchase Units Amount incl VAT Rate
2008/01/31 405.8 175.44 200 0.432331
2008/02/25 405.8 175.44 200 0.432331
2008/03/27 405.8 175.44 200 0.432331
2008/04/22 405.8 175.44 200 0.432331
2008/06/06 405.8 175.44 200 0.432331
2008/06/27 405.8 175.44 200 0.432331
2434.8 405.8 ave
2008/07/25 460.9 263.16 300 0.57097
2008/08/15 256 175.44 200 0.685313
2008/09/19 90 61.4 70 0.682222
2008/09/05 128 87.72 100 0.685313
2008/09/30 282 192.98 220 0.684326
2008/10/31 294.7 201.75 230 0.684595
1511.6 251.9333 ave
How can a client's tariff fluctuate from month to month?
* not explain why actual rates applied (see table above) DO NOT even tie up with the TARIFF EXCEL doc
* not explain why he is quoting rates in TARIFF EXCEL doc that do not appear in the TARIFFS & CHARGES 2008/2009 BOOKLET, which is City Power's official price communication 2008/2009!
* not explain why or when I was allegedly placed on Prepaid Category 1
nor what that actually means
* not explain why as household using between 218 to MAX 460.9 units why I am in a category that is applied for people using more than 500 pm
* not explain why I am in a category that does not align with the category I was on before July 2008
These original questions TOO remain unaddressed through out his correspondence
1) On radio we were told that a 13% increase would be applied to indigent accounts where mine appears to have increased by 63% (0.4323 x 13% 0.0561 totals 0.4884 which is nowhere near the rate I am paying)
2) For R70 (R61.40 excl VAT) I received only 90 units. When I loaded it, only 89.70 units registered on my screen.
3) 30/09/2008 R220 - bought only 282 units which only 281.9 registered on my meter
In addition to that I would like to enquire this discrepancy:
* On 2008/09/19 I used 0705XXXXXX to purchase from Terminal AP003001 R70.00 worth of electricity. R8.60 was VAT and R61.40 therefore is the electricity amount. For this I received only 90 units. When I loaded it, only 89.70 units registered on my screen. (0.6822)
* On the same day my neighbour used 0705XXXXXX2 to purchase from Terminal AP003001 R70.00 worth of electricity. R8.60 was VAT and R61.40 therefore is the electricity amount. For this she received 124 units. (0.4951)
* Why does neither 0.4951 nor 0.6822 reflect on your tariff excel doc nor in the Tariffs & Charges Booklet 2008/2009?
* How come I, as an indigent pay 0.6822 and my neighbour who lets her flat out pays 0.4951?
My neighbour also received 100 extra units and I received none.
* Why does Machine AP003001 no longer print the tariff on the receipt?
Your Customer Service Charter states:
* Accurate measurement of consumption
* Error free bills
* Be attended to promptly and efficiently
* Be treated with respect
* Confidentiality of information
* Experience excellent treatment from City Power contractors
* Have your property treated with respect
* A one-stop service without referrals
* Quality of supply in terms of negotiated agreements
* Be given the benefit of the doubt
* Be involved in issues affecting customers
* Approach NERSA for final resolution of any service disputes
Yours in anticipation
-----Original Message-----
From:
Sent: 23 January 2009 10:16 AM
To: 'szimu@citypower.co.za'
Subject: 2nd Request! QUERY ESCALATION - City Power
Importance: High
41 days later and not even as much as an acknowledgement from the Managing Director of City Power
And this is in fact a request to escalate the query which is being ignored
Let us refer back to the Customer Service Charter---------- Forwarded message ----------
From:
Date: Fri, Jan 30, 2009 at 4:55 PM
Subject: QUERY ESCALATION - City Power
To:
48 Days later NO RESPONSE FROM City Power
Over the past seven months the usage averaged at 292.8 units per month
Other families report using R400 and R600 per month via Prepaid Electricity in the same area and receive 100 free kwh per month and pay a lower rate
This prepaid user only spends R220 pm and receives no free kwh
The rate is very high and does not appear in the Tariff Booklet
No logical explanation is provided by City Power
Purchase Units Amount incl VAT Rate
2008/07/25 460.9 263.16 300 0.57097
2008/08/15 256 175.44 200 0.685313
2008/09/19 90 61.4 70 0.682222
2008/09/05 128 87.72 100 0.685313
2008/09/30 282 192.98 220 0.684326
2008/10/31 294.7 201.75 230 0.684595
2008/12/02 282 192.98 220 0.684326
2009/01/03 256 175.44 200 0.685313
Total 2049.6 292.8 ave
http://politician.to/taxedvoter-page/
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