I have come to hear appalling stories of how poorly Netstar Administers.
Apparently their vehicle recovery arm is not under fire.
However, the client relations are poor to say the least and many of their clients have been affected by their inept administration practices. Vehicle tracking testing serves as NO indication of whether the tracking device is in order. Clients who run tests regularly and have their batteries replaced report that Netstar often CANNOT trace their vehicle and only reply to the test hours later.
Furthermore, Altech Netstar are not able to process debit orders.
Netstar hand people who have arranged debit orders over to attorney's for collection while it is they who simply have not effected the debit order.
In the meantime, the client is erroneously handed over and they also place an indicator on the Netstar System which results in the clients vehicle not being monitored!.
The client receives a statement from Altech Netstar three months later reflecting that no payment was made, and this is followed up shortly by a summons.
Come on Altech Netstar employ a consultancy who will be able to help you set up systems that will support your business and protect your clients.
Who wants to be linked to a vehicle tracking concern who cease tracking your vehicle because their in-house Administration is poor! Blush!
Saturday, February 21, 2009
Thursday, February 12, 2009
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